At Terhal (Terhal-ae.com), customer satisfaction is our priority. We strive to provide high-quality products. If you are not completely satisfied with your purchase, you may benefit from our return and exchange policy under the following conditions:
1. Return & Exchange Period
You may request a return or exchange within 3 days from the date of receiving your order.
After 3 days, we will no longer be able to accept any return or exchange requests.
2. Conditions for Return or Exchange
The product must be in its original condition, including all accessories, tags, and original packaging.
Products that were lightly tried are acceptable as long as they show no signs of actual use, damage, or wear.
Products that have been heavily used, damaged, or soiled after delivery will not be eligible for return or exchange.
A proof of purchase (order number or invoice) must be provided when requesting a return or exchange.
3. Shipping Fees
The customer is responsible for shipping costs in return or exchange requests, unless the error is from our side (such as receiving a wrong or damaged product).
If the mistake is from Terhal, we will cover all shipping and replacement costs.
4. Refund Method
Refunds will be issued using the same payment method used during the purchase.
Please allow 5 to 10 business days for the refund to be processed, depending on your bank or payment provider.
Original shipping fees (if any) are non-refundable.
5. Non-Returnable Items
The following items are not eligible for return or exchange:
Products that have been used extensively or for a long period of time.
Sale or discounted items, unless they are defective or have a manufacturing fault.
Customized or made-to-order products.
6. Contact Information
For any inquiries, return, or exchange requests, you can contact us through:
Contact Us Page: Available on our official website www.Terhal-ae.comnd returns.
